JOB SUMMARY
Under general direction, serves as Quality Assurance Coordinator to ensure established quality standards and program compliance for HEAP and PIPP assistance eligibility are achieved through ongoing monitoring, application review, and proposing measures to correct or improve processes and service delivery. Responsibilities and essential job duties include: assist with the program maintaining a standard of excellence; track, collect, verify participant data and activity records; monitor activities involved with HEAP and PIPP (compliance, quality, customer service); conduct reviews of client files; review online and mailed applications processed for appropriateness of approvals and/or denials; provide technical assistance to staff and others, as needed; maintain program record-keeping; provide communication to program and/or administrative staff and participants; utilize word processing and/or computer equipment in performance of duties; assist with day-to-day operations and other projects, as assigned; compose documents; assist in preparation of statistical reports, presentations, memos, and other related documents and functions; perform other related duties, as assigned.
DEPARTMENT/PROGRAM
Social & Special Programs
reports to
HEAP Administrator
REQUIREMENTS
Completion of four-year degree in Social Services, Business Management or related field; minimum two years of related experience (program monitoring, tracking and providing training and technical assistance); proficient computer/word processing aptitude (i.e. ability to work in MS Applications such as MS Word, Excel, Outlook); excellent organizational skills, ability to manage multiple projects, prioritize workload and meet deadline; valid State of Ohio Driver's License and transportation (minimal travel may be required for training). Pre-employment drug screen, criminal background checks and post-employment physical conducted.
HIRE Rate
$40,206.40 - $59,758.40 Annualized (Pay Level 24)
CLASSIFICATION
Regular, Full-time, Non-exempt
Schedule
Year-around, Monday-Friday
BENEFITS
Medical, Life, Dental, Vision, Prescription, 403-b Retirement Plan with employer matching, Paid-Time Off (PTO), Paid Holidays, Employee Assistance Program and other benefits as applicable to work classification.
POSTING DATES
01/02/2024 - Continuous until filled
EMPLOYMENT APPLICATION
Complete an application to express interest. Application for employment found here.
SEND RESUMES/APPLICATIONS TO
Community Action Akron Summit
Human Resources Department
55 East Mill Street
Akron, OH 44308
Or, E-mail Resume to: resumes@ca-akron.org
NO PHONE CALLS PLEASE.
We appreciate your interest in Community Action Akron Summit. If you are selected for an interview, you can expect a phone call or an email from Human Resources. Applications are retained for up to six months.
EOE