News

Feb 04, 2020

Effective immediately, the Home Energy Assistance Program (HEAP) has a new appointment phone number. The new phone number is 330-436-0261. The phone number changed to accommodate recent upgrades and enhancements to the Interactive Voice Response (IVR) line.

The new number allows customers to be placed on hold rather than have a busy signal. It gives the client the opportunity to receive a text message confirming appointment, and the client has the ability to cancel an appointment, which will immediately open a new slot for another client to obtain an appointment. The previous HEAP number is still operational and will re-direct callers to the new phone number. When clients call the previous HEAP phone number, they will also hear a message indicating what the new phone number is.

Heating assistance is available to eligible households through the Home Energy Assistance Program (HEAP). The program runs until March 31, 2020. CA serves income-eligible households in Summit who are at or below 175% of the federal poverty guideline and a household can apply for E-HEAP only once between November 1, 2019 and March 31, 2020.

CA and the Ohio Development Services Agency are providing a one-time payment of $175 toward a utility bill if service is in threat of disconnection, is terminated, is new service, or if the service is being transferred. Clients who use bulk fuel may be eligible to up to $900 to fill the tank if there is less than a 25% supply of bulk fuel. Customers with disconnection notices can call the toll-free E-HEAP appointment line at the new phone number 330-436-0261 to schedule an appointment or visit https://capappointments.com. If all appointments are filled, callers may opt to call back between 4pm and 6pm that day to schedule one of a limited number of walk-in time slots the next business day.
Customers can also start the online application process at: www.energyhelp.ohio.gov

Customers must bring the following information with them when applying:
Social Security cards and birthdates, proof of citizenship, i.e. Birth Certificate or Hospital Birth Records, Voter Registration Card, OWF Program, US Passport), for all persons in the household.
• Landlord’s name, address and phone number if renting
• Most recent utility bills showing proof of an emergency situation with disconnection notices, turn-on orders,
or in the case of bulk fuel, a less than a 25% supply

The income eligibility guidelines for the E-HEAP program are as follows:
Size of Household      30-Day Household Income       12-month Household Income
1                                       $1,821.46                                              $21,857.50
2                                       $2,466.04                                              $29,592.50
3                                       $3,110.63                                              $37,327.50
4                                       $3,755.21                                              $45,062.50
5                                       $4,399.79                                              $52,797.50
6                                       $5,044.38                                              $60,532.50

Households claiming “no income” must obtain “IRS Tax Transcript” or “Verification of Non-filing Letter” from the IRS prior to appointment. Documents can be obtained by phone, in writing or on line at www.irs.gov. If supported by a gift giver, a signed letter with address and phone number from the supporter of their assistance to the household will be needed. Documentation of all household support is required and must be brought to the interview.

Social Security cards and birthdates for all persons in the household, provide landlord’s name, address and phone number if renting, and most recent utility bills showing proof of an emergency situation with disconnection notices, turn-on orders, or in the case of bulk fuel, a less than a 25% supply. A household can apply for E-HEAP only once between November 1, 2019 and March 31, 2020.

PIPP re-verification DOES NOT always require a face-to-face appointment, you may complete the Energy Assistance Application by dropping off or mailing the completed application and all required documentation to:
Community Action Akron Summit
670 W. Exchange Street
Akron, Ohio 44302